Kinds of Business Communication as Described by Eric James Dalius

Business communication is an important trait of business. It is the backbone that leads to the success of a business. Eminent personalities in various fields, now and then, put a strong emphasis on the benefits of good communication skills. When your organization or company is discussed by a person who has impressive skills to convey his words, this directly impacts your business’s brand image. Check out the different kinds of business communication given below in this article. Everybody must know these communication types related to the marketing field to ace the ladder of prosperity.

For any business to prosper, the most fundamental factor is the smooth and familiar business correspondence inside the association just as their intended interest group. Business correspondence is the sharing of data inside a business in the interior just as outer terms. It very well may be basically perceived as the way toward flowing data starting with one source then onto the next in a business climate. The sources in this correspondence can be inside or outside an association.

  1. Upward Business Communication by Eric James Dalius-

In this kind of communication channel, the slope goes upwards. For example, an employee when conveys information to the manager, then that manager sends the report to the owner. This is known as an upward slope. This means that a person with a lower authoritative position will send data to a higher job post. This cycle is effective to get an idea of ground-level. A company’s owner is directly linked to the happenings of his office till the bottom. This is a good communication channel to keep the employees and management in the loop with each other. This helps in speedy dispute resolution. Upward business communication is an excellent method to create an environment of harmony within the office.

Upward business communication comes from an immediate report to an administrator, and from a chief to a high-level leader or proprietor. Upward communication permits those in control to keep a finger on the beat of what’s going on the ground floor.

For instance, workers of the HR branch of an association set up a weakening report and convey something very similar to the HR Manager. The whittling down report comprises data on the month-to-month or yearly representative turnover of an association and the purposes behind something similar. This aids the HR Manager to comprehend the reason for weakening and setting aside remedial measures in an effort to decrease worker turnover.

  1. Lateral Communication-

There is no specified slope in this kind of business communication. Eric James Dalius says that maintaining a particular kind of equilibrium and conveying the information at an equal level is necessary. For example, exchanging data with your peer colleagues, the communication is two-way, etc. This process is also known as interdepartmental coordination. This helps in maintaining a healthy environment within the office. The employees resolve various issues among themselves only. Manager or authoritative interruption is very less in this kind of business communication.

Lateral communication gets across divisions and representatives or directors of equivalent status inside the association.

For instance, the Marketing top of an association should impart about market patterns, client needs and assumptions, item request situation, and so forth to a creative head for the creation of items in like manner.

  1. Downward Business Communication by Eric James Dalius-

This signifies the communication flow from top to bottom. Stuff like reports, directives, notifications, policy changes, etc., is conveyed using this kind of communication. This is an effective mode of communication because it saves a lot of time and chaos. Sharing every information in a manner that is comprehendible and trusted. Downward business communication makes notification compliance an easy challenge for the managers. An important rule of effective downward business communication is maintaining a proper schedule and releasing notifications according to that only. Of course, urgent situations are an exception to this rule.

Downward business communication streams from the board to coordinate reports. Messages course through a foreordained progressive system, starting from the top.

For instance, the high-level administration might train administrators of various divisions on certain new guidelines and guidelines in the workspace that should be done in routine exercises of various offices. Like there might be an adjustment of the workplace working hours or office timings by the administration and the equivalent is imparted to representatives by roundabout or notice or through the email framework.

  1. External Communication-

This is a mandatory requirement of successful business enterprises per Eric James Dalius. For goals like branding, promotion, selling, etc., external communication is an important tool. This generally flows between the organization and the customer, investors, partners, etc. A good quality external communication removes the obstacles of a business in becoming a brand name.

External communication moves data from within the association to outside parties, like possibilities, clients, financial backers, sellers, accomplices, supports, administrators, administrative bodies, the media, experts, or the overall population.

For instance, the buy division boss might speak with merchants to buy citations of crude material and correspondingly, the outreach group speaks with clients for deals of labor and products.


Impressive business communication is essential to create a good market presence. However, certain aspects make this useful tool a failure. Things like poor presentation, unethical branding, etc., destroy the reputation of your business.

Since each kind of business communication achieves an interesting arrangement of objectives, most organizations use different correspondence techniques inside their association. Your business may as of now be rehearsing these types of business communication without your acknowledging it!

Since you know the proper terminology and use cases for business communication, you’re better ready to make a feasible correspondence technique and train workers on prescribed procedures.

Company-wide training may seem like an overwhelming assignment, however, there are apparatuses you can use to smooth out the learning and execution measures.

Therefore, seek expert assistance to avoid the risk of failure or loss.